PRIVACY POLICY

TypeCite takes your privacy very seriously. This privacy notice describes how and why we, as data controller, obtain, store and process personal data. Personal data is information relating to you that enables us to identify you, for example, your name, email address, payment details and information about your access to this website.

We will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used. We will only collect and use your personal data for the following purposes, to:

  • Provide our services
  • Improve our services
  • Make our marketing more relevant to you and your interests
  • Meet our legal responsibilities

We may update this notice from time to time and we will notify you of any changes.

Please do not hesitate to contact us if you have questions in addition to the information provided in this notice – info@typecite.com

YOUR RIGHTS & OUR COMMITMENT TO YOU

You have several rights under the data privacy legislation and TypeCite is committed to you being able to freely exercise your Rights. Where possible, we have incorporated automated tools on our website that enable you to facilitate your Rights in real-time. Use the TypeCite COOKIE BANNER to access and manage the personal data we hold on you and manage your preferences.

Your Rights include, under certain circumstances, the right to:

Be informed: you have the right to be informed if and how your personal data is being processed.

Access, rectification or erasure: you have the right of access to personal data we hold about you in our records. You are also entitled to have your personal data corrected if it is inaccurate, or to have it erased if we do not have a legitimate reason for retaining your data.

To request data portability: for personal data which you have provided to a controller, where processing was based on your consent, or where processing is done by automated means, you have the right to obtain a digital copy of your personal data, request the transfer of your personal data to another company or request to move your data from one IT system to another in a safe and secure way.

To request restriction of processing: you have the right to restrict the processing of your personal data where you are contesting the accuracy of that information, you have objected to processing (as described below), or where the processing is unlawful. Where processing is restricted, we may need to retain sufficient information about you to ensure that the restriction is respected in future.

To object to automated decision-making including profiling: you have the right not to be the subject of any automated decision-making or profiling by us.

To withdraw consent: in cases where we are relying on your consent for the processing of your personal data, you have the right to withdraw your consent at any time. In respect of the e-marketing we conduct, an unsubscribe (withdraw consent) option is included with every e-marketing communication we send.

To object to processing: where your personal data is being processed based on the legitimate interests of a data controller or third party, you have the right to object to that processing.

To complain to the relevant supervisory authority: should you have any concerns or complaints regarding the way in which we process your data, please email us directly at info@typecite.com

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) in the United Kingdom. We would, however, appreciate the chance to deal with your concerns before you approach the DPC, so please do contact us in the first instance.

Cookies Preferences: you can accept or reject cookies by navigating to the ‘Cookies Preferences’ Area in the TypeCite COOKIE BANNER. You can also do so by adjusting your web browser controls. Please consult our Cookie Policy for more information about our use of cookies on the Website and how to accept and reject them.

THE PERSONAL DATA WE COLLECT

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children without parental or guardian consent . If you are under the age of 13, you are not permitted to use or submit your data to the website without parental or guardian consent.

Depending on the type and level of engagement you have with us, we may collect the following categories of personal data:

From the Services: We receive and store information you provide directly to us. For example, when setting up new users, we collect Personal Information, such as name and e-mail address, to provide them with the Services. The types of information we may collect directly from our customers include: names, usernames, email addresses, postal addresses, phone numbers, job titles, transactional information (including Services purchased), as well as any other contact or other information they choose to provide us or upload to our systems in connection with the Services.

From our Website: We may collect any Personal Information that you choose to send to us or provide to us, for example, on our “Sign Up” online form. If you contact us through the Websites, we will keep a record of our correspondence.

Information We Automatically Collect

When you use our Services:

  • Log information – we log information about our customers and their users when you use one of our Services including Internet Protocol (“IP”) address.
  • Information collected by cookies and other similar technologies – we use various technologies to collect information which may include saving cookies to users’ computers.
  • Customer Feedback –While using our Services, you may be asked to provide feedback (e.g. in the software directly or after receiving help from our support team). Providing this feedback is entirely optional.

When you use the Website: When you visit the Website, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.

HOW WE COLLECT YOUR DATA

We may collect your personal data in one of the following ways:

  • When you visit our website
  • When you create an account
  • When you engage with us on social media
  • When you contact us with queries
  • When you review our services
  • When you apply for an employment vacancy with TypeCite

Data from Third Parties

We may also receive personal data about you from various third parties, including:

  • Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’ below
  • Technical Data from affiliate networks through whom you have accessed our website
  • Identity and Contact Data from social media platforms when you log in to our website using such social media platforms
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services

HOW WE USE YOUR PERSONAL DATA

The Legal Basis for Processing Your Personal Data

We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it. We will only collect personal data from you when:

  • We have your consent to do so, or
  • We need your personal data to perform a contract with you. For example, to provide you with our educational assistance software, or
  • Pursuing our legitimate interests in a way that you might reasonably expect to be a part of running our business and that does not significantly impact your interests, rights and freedoms, for example, showing TypeCite advertisements to you as you browse the internet
  • We have a legal obligation to collect or disclose personal data from you (e.g. in suspected instances of fraud where we need to give personal data to An Garda Siochana or a government body)

This is why we process your personal data:

  • Set up a user account
  • Provide, operate and maintain our services
  • Process and complete transactions, and send related information, including transaction confirmations and invoices
  • Manage our customers’ use of our services, respond to enquiries and comments and provide customer service and support;
  • Investigate and prevent fraudulent activities, unauthorised access to our services, and other illegal activities; and
  • For any other purposes about which we notify customers and users
  • We use your Personal Information in this context based on the contract that we have in place with you or our legitimate interest for security purposes (e.g. the prevention and
  • Investigation of fraudulent activities). Personal Information will be deleted based on the terms of the contract

HOW WE SHARE YOUR DATA

We sometimes share your personal data with our trusted categories of third parties we use to conduct our business, for example, to provide our COOKIE BANNER services to you; to handle feedback and complaints; and to help us understand your behaviour in order to customise and maximise our services, advertising, marketing, competitions and offers to you.

Our trusted categories of third parties include website hosts, cloud service providers, social media providers, professional services providers, customer survey service providers and advertising partners.

As part of our e-marketing methods and on the basis of our legitimate business interests, we use some Google services and some Facebook products in accordance with the practices explained in the Google and Facebook terms and privacy notices.

In order to protect your personal data by pseudonymising it, Google and Facebook ensure that a hashing algorithm is applied automatically at the point of sharing personal data with Google and Facebook. Please consult their relevant terms and privacy notices for further information and your options. If we can help you in any way please do not hesitate to contact us at info@typecite.com.

As part of our fraud monitoring, detection and prevention methods and on the basis of our legitimate business interests, we use a third-party fraud monitoring, detection and prevention service provider for all website/online sales. As part of this service, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with third party organizations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose.

We may share your personal data with government bodies and law enforcement.

We may also share your personal data with our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

MARKETING PREFERENCES, ADVERTS AND COOKIES

Marketing – Your Preferences

We may send you marketing communications and promotional offers:

  • If you have created an account with us or subscribed to our services, and you have not opted out of receiving marketing (in accordance with your preferences, as explained below);
  • By email if you have signed up for email newsletters;

We may use your personal data (as outlined in the ‘Personal Data We Collect’ section) to form a view on what we think you may like, or what may be of interest to you, and to send you details of services which may be relevant for you.

We will ask you for your preferences in relation to receiving marketing communications by email, and other communication channels.

You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:

  • You can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
  • Account holders may withdraw their consent by simply logging in to the TypeCite COOKIE BANNER and managing their preferences.

We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

Cookies

Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

You can accept or reject cookies by navigating to the ‘Cookies Preferences’ Area in the TypeCite cookie banner For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.

Our Use of Analytics and Targeted Advertising Tools

We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps to you. We use these tools to deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties to perform similar tasks. If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us on info@typecite.com.

In order to opt out of targeted advertising, please manage your preferences in the TypeCite COOKIE BANNER.

LINKS TO OTHER WEBSITES AND THIRD PARTIES

Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Please check these policies before you submit any personal data to their websites.

TRANSFERRING YOUR DATA OUTSIDE THE EEA

The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area (“EEA”) using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of our services to you. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.

If we share your personal data outside of the European Economic Area, we ensure that there is an appropriate transfer mechanism in place to protect your personal data and comply with our data protection obligations.

Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA – info@typecite.com.

STORING AND SECURING YOUR DATA

Storing Your Data

We need to retain your personal data to satisfy our legal obligations, to deal with complaints and queries, in order to resolve, litigate or defend a dispute and to prevent fraud and abuse.

Having obtained your consent (or other legal basis) to contact you, we will retain your personal data for marketing and analysis purposes until you withdraw your consent. If you choose to withdraw your consent to marketing, we will delete your personal data from our systems, unless we have another legal basis to retain it, which may include performance of our contract with you.

We will not keep your personal data for longer than is necessary and when we no longer need to keep it, we will securely destroy, delete or anonymise it.

Securing Your Data

The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

We have put in place physical, electronic and managerial security procedures in the storage and disclosure of your personal data to protect it against accidental loss, destruction or damage.

Nevertheless, any data transmission over the internet or by any other means can never be fully secure, such is the character of the internet, and provision of personal data by you to us is at your own risk. We take all reasonable measures to protect your personal data by putting appropriate technical and operational security measures in place.

When we disclose your personal data to trusted third parties (for the purposes set out in this notice), we require all third parties to have appropriate technical and operational security measures in place to protect your personal data, and we work with them to ensure that your data protection and privacy rights are respected. Where your personal data is shared with a third party, it must only be used for the purposes for which it was supplied.

In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

THE CALIFORNIA CONSUMER PRIVACY ACT

Under the California Consumer Privacy Act (‘CCPA’), California residents have certain rights regarding the personal information that businesses have about them. This includes the rights to request access or deletion of your personal information, as well as the right to direct a business to stop selling your personal information.

Personal Information We Collect

We collect identifiers (such as name, address, email, phone number, job title, and transactional information), commercial information (such as a record of the services purchased or demos requested), and Internet or other electronic network activity information (such as usage information, IP address, cookie information, and customer feedback).

Why We Collect Your Personal Information

We use identifiers to provide the services requested, such as to fulfil a request to be contacted or provide a demo, or provide you with information about our services.

We use identifiers and commercial information for general website administration, which includes record keeping, troubleshooting, data analysis, testing, and survey purposes.

We use identifiers, commercial information, and Internet or other electronic network activity for trend monitoring, marketing, and advertising, as well as to ensure website security.

How We Collect Your Personal Information

We collect identifiers and commercial information directly from you.

We collect Internet or other electronic network activity from your usage of the TypeCite website and our services.

Who We Share Your Personal Information With

TypeCite shares personal information as necessary for certain business purposes. This includes sharing identifiers, commercial information and internet or other electronic network activity with providers of payment processing, customer relationship management, consulting, email, product feedback and helpdesk services.

While TypeCite does not sell personal information in exchange for any monetary consideration, we do share personal information for other benefits that could be deemed a “sale,” as defined by the CCPA. This includes sharing identifiers, commercial information and internet or other electronic network activity with advertising networks, website analytics companies, and event sponsors.

The Right to Opt-out of Sale

While TypeCite does not sell personal information in exchange for any monetary consideration, we do share personal information for other benefits that could be deemed a “sale,” as defined by the CCPA. We support the CCPA and wish to provide you with control over how your personal information is collected and shared.

You have the right to direct TypeCite to not sell your personal information. To exercise this Right, you can log-in to the TypeCite COOKIE BANNER and request for your data not to be sold.

Please note that we may still use aggregated and de-identified personal information that does not identify you or any individual; we may also retain information as needed in order to comply with legal obligations, enforce agreements, and resolve disputes.

Right to Request Disclosure

You have the right to request disclosure about what categories of personal information TypeCite has disclosed for a business purpose about you and the categories of third parties to whom the personal information was disclosed. Additionally, you have the right to request disclosure of specific pieces of information.

If you would like to exercise your right to request disclosure, please email info@typecite.com. Our privacy team will examine your request and respond to you as quickly as possible.

Right to Request Deletion

You have the right to request that TypeCite delete any personal information about you that TypeCite has collected from you. Please note that there are exceptions where TypeCite does not have to fulfil a request to delete information, such as when the deletion of information would create problems with the completion of a transaction or compliance with a legal obligation.

If you would like to exercise your right to request disclosure, please email info@typecite.com. Our privacy team will examine your request and respond to you as quickly as possible.

The Right to Non-Discrimination

TypeCite will not discriminate against you (e.g., through denying goods or services, or providing a different level or quality of goods or services) for exercising any of the rights afforded to you.

Children

We do not knowingly collect or solicit personal information from anyone under the age of 13 without parental or guidance consent. If you are under 13, please do not attempt to sign up to our services, create an account or send any Personal Information about yourself to us without parental or guardians consent.

If we learn that we have collected Personal Information from a child under age 13 without said consent, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided user personal information without parental  or guardian, please email info@typecite.com. Our privacy team will investigate and act upon this information as quickly as possible.

CHANGES TO THIS PRIVACY NOTICE

From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email at info@typecite.com.

HOW TO CONTACT US

We welcome feedback and are happy to answer any questions you may have about your data.

You can contact us at:

Email: info@typecite.com.

TypeCite is registered with the Company House in the UK REG:

This notice was most recently updated: February 22, 2021

COOKIE POLICY

Please read the policy below.

Overview

To make this website work properly, we sometimes place small data files called cookies on your device. This notice describes what information cookies on our website gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however this may downgrade or limit certain elements of the website’s functionality.

What Are Cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the website. It enables the website to remember your actions and preferences (such as login, language, font size, shopping basket and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

When you browse and accept this cookie notice, pieces of code will be stored on your device(s).

Cookies can be personal data.

How Do We Use cookies?

The collection of cookies allows us to better understand your interaction with our website and helps us to improve the service we provide to you.

The Cookies We Set

Necessary Cookies: these cookies help make our website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference Cookies: these cookies enable our website to remember information that changes the way the website behaves or looks, like the region that you are in.

Statistic Cookies: these cookies help us, as website owners, to understand how visitors interact with our website by collecting and reporting information anonymously. For example, visitors’ IP addresses are collected by Google Analytics who then provide general statistical reporting to us, to allows us to better understand the geographical breakdown of our customers and how they are interacting with our website.

Marketing & Tracking Cookies: these cookies are used to track visitors across websites and collect information about your browsing habits. They are used to deliver adverts which are more relevant to you and your interests, to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. We will use this information to make our website and the advertising (including product recommendations) displayed on it more relevant to your interests. These cookies are also placed by third parties (including advertising networks) with our permission. These cookies remember that you have visited our website and the pages you have visited, and this information is shared with other organizations such as advertisers and may be used to deliver adverts to you or applications (or via email where you have consented to this) based on your online activity.

Some other examples of the ways in which we use cookies are:

  • If you create an account with us, we use cookies throughout the sign-up process and general administration. These cookies will usually be deleted when you log out however in some cases, they may remain afterwards to remember your website preferences when logged out.
  • We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • We offer payment facilities via our website for logged in and guest customer and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • When you submit data through our contact form, cookies may be set to remember your user details for future correspondence.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

The list of exact cookies that we use on our website are detailed in the Cookies Declaration Area.

THIRD PARTY COOKIES

In some cases, we also use cookies provided by trusted third parties, who place cookies on your device when visiting our website.

For example, we use Google Analytics, which is one of the most common and trusted analytics solutions on the internet for helping us to understand how you use our website and ways that we can improve your experience. These cookies may track things such as how long you spend on the website and the pages that you visit using a persistent ID for a single user across multiple devices, so we can continue to produce engaging content.

We have tried to be as clear as possible within this cookie policy. Each third party provider we use to provide our services to you has their own privacy and cookie notices, which will tell you how they use cookies.

As our own cookies and third-party cookies are subject to change, we will do our best to update this notice and our complete and current list of cookies as required.

HOW TO CONTROL COOKIES

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Disabling cookies will usually result in also disabling certain functionality and features of this website.

Where you have given consent to the use of cookies on our website, you may withdraw consent by adjusting your cookie settings.

For more information on cookies, we suggest you visit some or all of the following websites:

https://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm

https://www.youronlinechoices.eu/

If you would like to know more about how to manage cookies on your specific browser, we suggest you visit some or all of the following websites:

Google Chrome: https://support.google.com/chrome/answer/95647 Safari: https://support.apple.com/en-ie/guide/safari/sfri11471/mac

Internet Explorer:

https://support.microsoft.com/en-ie/help/17442/windows-internet-explorer-delete-manag e-cookies

MORE INFORMATION

Hopefully this has clarified things for you. However, if you are still looking for more information, then you can contact TypeCite at:

Email: info@typecite.com

This notice was most recently updated: February 22, 2021